help and support on hand.

Got questions about Analyser? You’re in the right place

Find all you need to know about what Analyser has to offer, plus the questions we get asked the most (and the answers, obviously)

If you have an Analyser experience you’d be happy to share, please drop us a line.

Pricing and billing

You can choose the plan that works best for you and your firm.

We offer two options: Everything and Not Everything. 

 With Everything, you get full access to Analyser and everything the lang cat has to offer advice professionals, for £320 + VAT a year. 

 With Not Everything, you get 14 consecutive days access to carry out due diligence reports inside Analyser, for £150 + VAT.

You can find more information here.

 

For security, Analyser uses Multi Factor Authentication. This means that only one person can be logged in at any one time. We haven’t built firm-level licences yet for multiple users at the same time, but we will if subscribers tell us they want it. If, in the meantime, you are considering multiple subscriptions for your firm, why not get in touch with the team.

As we point out during sign-up, Analyser is only available to advice professionals. We know who qualify to subscribe on this basis. However, if you work for a platform provider, fund manager, industry body or big consultancy firm please contact our support team and we’ll happily provide you with a demo of what’s available to you.

You can pay by direct debit or card. Card payment can also be facilitated via Apple or Google pay. We only take a bank transfer for annual subscriptions.

If, at the end of your 14 day free trial, you decide you can’t do without Analyser, we guide you through the process to set up your subscription.  

If you want to sign up to Analyser without the trial, just choose the appropriate subscription option for you.

We’ve chosen Stripe for our payments system, which keeps payments safe via comprehensive security. You can find out more about the security steps they take here.

We believe an Analyser subscription packs in a whole lot of value for you and your firm. But if you’ve decided it’s not for you, that’s fair enough. Log in to Analyser, go to ‘account settings’, and select ‘cancel subscription’.

And if you change your mind, you know where we are.

The first payment will be taken three working days after it is set up and the same date thereafter.

Yes. When you are logged into Analyser, go to ‘account settings’. You’re able to add your billing email address here.

This will be used if the original email address is no longer in use or the user has left the company.

Yes, before you subscribe or upgrade to Analyser, update the billing email address in ‘account settings’. Select the option to send to your billing department when you’re picking the payment packages. Your billing department will receive an email to complete the checkout.

Got questions?

let’s talk!

Complete the form with details of your query or email us at [email protected]

If you already have an account and would like to book a consultation with the team, you can do that here.

If you’ve had an experience of Analyser that you’d like to share with others, we’d love to hear about it. Share your thoughts here too.

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